How Can I Check My Order Status?
Please click “Member Login”, enter your email and password, then go to “Order History” to view the current status of your order.
Shipping Methods
Home Delivery:
Yamato Transport (available within Taiwan main island only)
Convenience Store Pickup:
7-Eleven and FamilyMart (available for both Taiwan main island and offshore islands)
How Is the Shipping Fee Calculated?
Taiwan (including offshore islands): Free shipping.
International orders: Shipping fees are charged based on the actual cost.
Delivery Time & Regions
Taiwan: 2–14 business days
International: Approximately 7–21 business days
If an item is defective, out of stock, or an order contains incorrect transaction details, our customer service team will notify you by email.
SHOP ALL BLACK reserves the right to cancel the order and issue a full refund.
(Please make sure your registered email is active to avoid missing any order updates.)
When Will I Receive My Order?
Once payment is confirmed, your order will be shipped within 2–14 business days.
Please note that weekends and public holidays may affect delivery times.
Estimated Delivery Time:
Taiwan (including outlying islands): 2–14 business days after payment confirmation.
If an item is defective, out of stock, or there are any transaction errors, our customer service team will notify you by email.
SHOP ALL BLACK reserves the right to cancel the order and issue a full refund.
(Please ensure your registered email is active to avoid missing important updates.)
Please note that weekends and public holidays may affect delivery times.
Estimated Delivery Time:
Taiwan (including outlying islands): 2–14 business days after payment confirmation.
If an item is defective, out of stock, or there are any transaction errors, our customer service team will notify you by email.
SHOP ALL BLACK reserves the right to cancel the order and issue a full refund.
(Please ensure your registered email is active to avoid missing important updates.)
Shipping Information
Orders will be shipped within 1–3 business days (excluding the order date and public holidays).
Delivery hours are Monday to Friday, 9:00 AM – 2:00 PM.
During peak seasons or unforeseen events such as natural disasters, shipping may be delayed.
Delivery hours are Monday to Friday, 9:00 AM – 2:00 PM.
During peak seasons or unforeseen events such as natural disasters, shipping may be delayed.
- Home Delivery: The actual delivery time depends on the courier’s route schedule.
- Convenience Store Pickup: Please check your SMS notification and pick up your order within the specified days after arrival.
Notice for Convenience Store Pickup
- Each order is limited to a maximum of two pairs of shoes.
- Long boots or bulky items cannot be shipped via convenience store pickup. Please contact customer service before placing your order if you’re unsure.
- Once a shipping label has been issued, the order cannot be canceled or modified, including changes to the pickup store or recipient information.
- Pickup (for COD orders): The recipient must provide their real name and the last three digits of their phone number, present a valid photo ID matching the name on the package, and sign the receipt to complete the pickup.
- If the recipient’s name does not match the ID and the parcel is returned, the customer will be responsible for the reshipping fee.
- Offshore Islands (Penghu, Kinmen): 7-Eleven pickup is available.
- SHOP ALL BLACK does not currently support returns via convenience stores. To request a return, please contact our customer service team directly.
What Should I Do If My Order Hasn’t Arrived Within the Expected Delivery Time?
Once your order has been shipped, SHOPALLBLACK.COM will send you a shipping notification via email.
If you do not receive your order within the expected delivery period, please contact our customer service team immediately.
If we do not receive your inquiry within five (5) business days after the expected delivery date, SHOPALLBLACK.COM will not be responsible for any potential loss, and the customer will bear any resulting risk or expense.
Contact Us
If you have any further questions, please feel free to reach out to us.
If you have any further questions, please feel free to reach out to us.
Phone: +886 2 8521 2345
Email: service@shopallblack.com
Facebook: ALL BLACK
LINE ID: @all_black
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Closed on public holidays)
