SHOPALLBLACK.COM offers a safe and effortless shopping experience designed for your convenience.
Shopping steps: Select your item ⭢ Add to cart ⭢ Choose payment method ⭢ Enter shipping details ⭢ Complete your purchase.
Note:
Register as a member to easily track your orders and earn shopping credits.
Please note that adding an item to your cart does not reserve stock — inventory and shipping priority are based on the order of completed payments.
How to Check Your Order Status
Log in to your account by clicking “Member Login”, enter your email and password, then go to “Order History” to view your current order status.
How to Cancel or Modify an Order
If you need to cancel or modify your order, please leave a message in the Order Communication section or contact our Customer Service team. We will respond in the order messages are received.
Customer Service Hours: Monday–Friday, 9:30 AM – 5:00 PM (Closed on weekends and public holidays)
Phone: +886 2 8521 2345
Email: service@shopallblack.com
Note:
Items purchased on SHOPALLBLACK.COM cannot be returned or exchanged at physical stores.
Likewise, items purchased in physical stores cannot be returned through SHOPALLBLACK.COM.
How Long Will It Take to Receive My Order?
After payment has been confirmed, your order will be shipped within 2–14 business days.
Please note that weekends and public holidays may affect the delivery time.
Estimated delivery time:
Taiwan (including offshore islands): 2–14 business days after payment confirmation.
If there are any issues such as product defects, out-of-stock items, or incorrect transaction details, our customer service team will notify you by email.
Estimated delivery time:
Taiwan (including offshore islands): 2–14 business days after payment confirmation.
If there are any issues such as product defects, out-of-stock items, or incorrect transaction details, our customer service team will notify you by email.
SHOP ALL BLACK reserves the right to cancel the order and issue a full refund if necessary.
(Please ensure your registered email address is active to avoid missing order updates.)
SHOP ALL BLACK is not responsible for delays caused by the following:
- Incorrect or incomplete recipient information
- Recipient unavailable to sign for the package
- Unforeseen circumstances or regulatory changes
- Pre-order items
- Force majeure events such as natural disasters, transportation restrictions, or sudden conflicts
What Should I Do If My Order Hasn’t Arrived Within the Expected Delivery Time?
After your order is shipped, SHOPALLBLACK.COM will send you an email notification.
If you do not receive your package within the expected delivery period, please contact our Customer Service team immediately for assistance.
If you fail to contact SHOPALLBLACK.COM within five (5) business days after the expected delivery date, the company will not be held responsible for any loss, and the buyer will bear all related risks and expenses.
How Many Days Will It Take to Receive My Order?
After your payment has been confirmed, the estimated delivery time is as follows:
Taiwan: 2–14 business days
International Orders: Approximately 7–21 business days
If there are any issues such as product defects, out-of-stock items, or incorrect transaction details, our customer service team will notify you by email.
SHOP ALL BLACK reserves the right to cancel the order and issue a full refund if necessary.
Please use a regularly checked email address to avoid missing order updates.
As Yahoo Mail may experience delivery issues, we recommend not using Yahoo Mail to ensure you receive all order and shipping notifications.
Return & Exchange Policy
SHOP ALL BLACK offers one free return or exchange within 7 days of receiving your order.
To request a return or exchange, please contact us through Order Communication, Email, LINE, or Facebook message (choose one).
As our customer service team receives a large number of messages, please kindly allow some time for our reply.
Important Notes
Please make sure to pack all items and accessories together as one parcel.
If the original white mailer or packaging is damaged or no longer usable, please repackage the items using a plastic bag, paper bag, or carton box.
Do not attach shipping labels or tape directly onto the shoe box.
Returns or exchanges cannot be processed in the following cases:
- The product shows signs of use, such as worn soles, dirt, creasing, glue residue, or missing accessories.
- Partial returns or exchanges for a single order are not accepted. Please check and pack all items properly before returning.
- If the shoe box is damaged, a replacement fee of NT$50–100 per box will be charged.
- Missing or lost dust bags or drawstring pouches will incur a replacement fee of NT$60–80 per item.
- If there is an issue with the product, please contact customer service immediately and provide an unboxing video as proof.
- If outside service hours, please leave a message via Order Communication, Facebook, or LINE, and our team will respond in order.
- If you have already applied for an exchange once and wish to return or exchange again after receiving the replacement, the shipping cost will be borne by the customer.
- Returns are not accepted if accessories, gifts, dust bags, shoe boxes, or packaging materials are missing.
Return / Exchange / Refund Process
- Within 7 days of receiving your order, please submit a return or exchange request through one of the following channels: Order Communication, official LINE, or official Facebook message. Our customer service team will reply within 1–3 business days (based on message receipt time). Please kindly allow some time for our response.
- Pick-up by Black Cat Delivery (Yamato):
Collection will be arranged according to the courier’s schedule. If you do not receive a call or pickup within 3 business days, please contact our customer service team for assistance. - Return Inspection:
Once your return arrives at SHOP ALL BLACK, our team will inspect the items within 1–3 business days. - Exchange Shipment:
Replacement items (for exchange requests) will be shipped within 2–7 business days after inspection is completed.
Order Refund Policy
- Credit Card Payments
After your return request is submitted, it takes approximately 7–14 business days to process. You will receive an email notification once your order status changes to “Cancelled” or “Completed.” A notification marked “Refunded” means the credit refund has been successfully processed. Please note that the exact posting time may vary depending on your credit card issuer—the refund may appear on your current or next billing statement. - Cash on Delivery / ATM Transfer Orders
After submitting a return request, your refund information will be forwarded to our accounting team for processing.
Refunds are typically completed within 7 business days, and you will receive a notification once your order status changes to “Returned” or “Completed.” - Note:
If your order included any discounts, store credits, or free gifts, and the return makes your purchase ineligible for those promotions, the related discounts or rewards will also be deducted or revoked accordingly.
When Returns Cannot Be Accepted
Returns will not be accepted under the following conditions:
- The item has been washed, worn, or damaged due to human factors.
- Missing parts, removed tags, or damaged packaging (please note that the shoe box is part of the product and must be returned along with all accessories).
- The product has been altered or customized, such as through tailoring, embroidery, cutting, or printing.
- The same order has already been returned once — repeat returns are not accepted.
- Missing accessories, promotional gifts, dust bags, shoe boxes, or original packaging.
- The return request is made after the 7-day return period (from the date of receipt).
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